Resume

PROFILE

Dynamic Technical Librarian, with a proven track record in instructional design and project coordination. Focused on designing engaging and accessible training for users to improve job satisfaction and reduce employment turnover. Adept at mentoring teams and providing technical support, driving efficiency and quality across diverse library services.

SKILLS & TECH SUMMARY

  • Instructional Design
  • User Training
  • Mentoring and Coaching
  • Web Accessibility
  • Project Coordination
  • SQL Query Development  
  • Data Governance
  • KPI Development
  • Technical Support
  • Digital Content Creation
  • Quality Assurance
  • Document management  

PROFESSIONAL EXPERIENCE

California Libraries Learn, CA                                 August 2021 – Present

Senior Project Coordinator, Technology

  • Develop instruction content for new staff training modules.
  • Content manager for on-demand learning content (manage library of 900+ training modules, upload recordings into LMS, report usage statistics on monthly basis).
  • Responsible for WordPress website management–web development, updating/purchasing plugins, creating documentation, writing/editing copy for blogs, ensuring website is accessible.
  • Conduct thorough research on instructional design tools, leading to the acquisition of advanced resources that elevated the quality of training programs across California libraries.
  • Provide technical support for synchronous webinars and conferences. Coordinated an online international, multilingual, accessible conference using Zoom Events which was attended by over 600 people, fostering cross-cultural engagement and enhancing CALL’s global outreach.
  • Provided ongoing technical support for webinars, ensuring seamless delivery and positive participant experiences through proactive troubleshooting.

Long Beach Public Library, CA                           March 2020 – August 2021

Digital Services Librarian

  • Managed data governance, defining KPIs, optimizing retrieval and storage processes.
  • Streamlined 15 years of document control, enhancing data accessibility and consistency.
  • Coordinated cross-functional training sessions for staff on new documentation processes, fostering a culture of continuous improvement and efficient workflows.
  • Developed taxonomy for digital archives, improving content discoverability and user navigation for enhanced patron engagement.
  • Provided tier 1 & 2 tech support to library patrons, effectively troubleshooting digital database issues and enhancing user satisfaction through prompt resolutions.
  • Conducted thorough audits of digital databases, leading to the identification and resolution of contract inconsistencies.
  • Responsible for creating and posting content (writing copy, finding/editing graphics, serving as project coordinator for all website projects) for the library’s website.


Adult Education Librarian/ Adult Literacy Coordinator       January 2019 – March 2020

  • Spearheaded the LB Reads program, establishing a city-wide adult literacy initiative that empowered adult learners through tailored curriculum and support.
  • Evaluated diverse curricula to select the most effective resources, ensuring measurable improvements in literacy rates among adult participants.
  • Implemented learner assessments and provided tutors with detailed reports to ensure a more effective program.
  • Designed comprehensive training for 30 volunteer tutors, enhancing program sustainability.
  • Within 8 months, on-boarded 30 volunteer tutors, and enrolled 15 adult learners.
  • Authored program manual, ensuring seamless operation by library staff in my absence.
  • Continued to lead Career Online High School program, expanding educational access citywide.

Community Services Outreach Librarian                                                              October 2015 – January 2019

  • Took on program management for Career Online High School. Conducted all interviews/orientations. Managed all correspondence, provided staff training, and organized multiple graduation events. Helped over 70 adults graduate high school.
  • Managed the graphic novel collection.
  • Led art therapy programs for seniors, fostering community engagement.
  • Created the Veteran Resource Center. Designed the space and helped Veterans get service connected. Built community connections with area experts.
  • Trained staff in tech education, improving adult learning outcomes.
  • Helped redesign library website. Audited content, created copy and HTML code as needed. Conducted UX (User Experience) evaluation, and advised on federated search capabilities.
  • Provided computer instruction for beginners and technical support for desktop computers, mobile devices, and apps (for both android and iOS).
  • Facilitated community outreach programs, enhancing engagement and fostering partnerships with local organizations to boost library attendance.
  • Provided in-person and telephone reference.
  • Substituted in Automated Services department for 4 months and ran all reporting statistics, cleaned up SQL queries to run more efficiently, and performed website maintenance.
  • Substituted in Children’s department for 4 months and conducted toddler-age storytimes.

Library Assistant                                                                                                 March 2015 – October 2015

  • Fostered a welcoming environment for patrons, enhancing community engagement and ensuring a positive library experience.
  • Conducted tech classes, enhancing digital literacy for diverse patrons.
  • Assisted with reference inquiries, improving user satisfaction.
  • Stepped in for Senior Librarian, ensuring seamless operations.

Design Science, CA                                          January 2014 – February 2015

HR Research Associate

  • Streamlined the recruitment workflow, enhancing candidate tracking efficiency and reducing time-to-hire significantly.
  • Developed SQL database to track candidates, improving recruitment efficiency.
  • Analyzed hiring trends to refine recruitment strategies, leading to more targeted candidate sourcing and improved fit.
  • Created compliant hiring procedures, enhancing legal adherence.
  • Authored job requisitions in XML for seamless CMS integration.
  • Managed website content, ensuring accuracy and engagement.
  • Utilized Confluence and Jira for streamlined project management.

FishBooks Pro, CA                                             August 2011 – January 2014

Report Writer

  • Generated 35% of monthly revenue through tailored SQL/iReport solutions.
  • Provided customer technical support and advised on database best practices, improving application functionality.
  • Reviewed and analyzed custom report inquiries, technical support requests, generated quotes, and followed up on sales leads.
  • Trained new hires on database architecture and reporting tools, fostering a knowledgeable team and enhancing overall operational efficiency.
  • Created effective email campaigns and website updates using HTML/CSS, boosting engagement.
  • Developed comprehensive documentation in Confluence, streamlining internal processes.
  • Experienced with small-scale ERP systems.

California State University –Long Beach, CA        January 2011 – May 2011

Reference Librarian Intern

  • Provided information literacy training designed to help students and faculty navigate academic databases.
  • Weeded and updated the Kinesiology department’s collection.
  • Provided in-person, telephone, and email reference.

Inland Periodontal Associates, CA                        April 2009 – January 2011

Office Manager

  • Managed 5 staff, optimizing front office operations and patient scheduling.
  • Streamlined payroll and billing processes, enhancing efficiency.
  • Trained team in software use, boosting productivity.
  • Fostered a collaborative team environment, ensuring staff felt empowered and engaged in their roles.
  • Supported Dr. Filippelli with research, aiding academic contributions.

EDUCATION

Master of Library and Information Science, 2012
San Jose State University, San Jose, CA

Bachelor of Arts –Literature and Creative Writing, 2008
California State University—Long Beach, Long Beach, CA